Privacy Policy

Advanced Hand, Wrist & Nerve Centre
Last Updated: 26 Aug 2026

Introduction

Advanced Hand, Wrist & Nerve Centre (“we,” “us,” “our,” or “the Clinic”) is committed to protecting the personal data of our patients, website visitors, and enquirers in accordance with the Personal Data Protection Act 2012 (“PDPA”) and other applicable healthcare regulations in Singapore, including the Healthcare Services Act and the Private Hospitals and Medical Clinics Act.

This Privacy Policy explains what personal data we collect, how we use it, who we may share it with, and the choices available to you. By using our website at advancedhand.com.sg or engaging our clinical services, you acknowledge that you have read and understood this Policy.

What Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• • Identification details, such as your name, NRIC or passport number, date of birth, and contact information

• • Health and medical information, including your medical history, diagnosis, treatment records, and clinical notes related to your care under Dr Jacqueline Tan or our hand therapists

• • Insurance and billing information, including insurer details and claims data

• • Enquiry details submitted through our contact form, email, or phone

• • Technical data collected through our website, such as IP address, browser type, and browsing behaviour, typically gathered through cookies

We collect NRIC or other national identification numbers only where required by law or necessary to accurately identify a patient for clinical purposes.

How We Use Your Personal Data

Personal data collected by the Clinic may be used to:

• • Provide consultation, diagnosis, and treatment for hand, wrist, and nerve conditions

• • Coordinate care with hospitals, laboratories, and allied health providers

• • Process billing, insurance claims, and payment matters

• • Respond to enquiries submitted through our website or by phone

• • Maintain medical records in line with regulatory retention requirements

• • Improve our website and services, where permitted

• • Comply with legal and regulatory obligations, including reporting requirements under applicable health legislation

We will only use your personal data for purposes that a reasonable person would consider appropriate in the circumstances, and for which we have obtained consent, unless an exception under the PDPA applies.

Consent

By providing your personal data to us, whether in person, over the phone, or through our website, you consent to our collection, use, and disclosure of that data for the purposes described in this Policy. You may withdraw consent at any time by contacting our Data Protection Officer, subject to legal or contractual restrictions. Withdrawing consent may affect our ability to continue providing certain services to you, and we will explain the likely consequences before acting on your request.

Disclosure of Personal Data

We do not sell personal data. We may disclose personal data to third parties in limited circumstances, such as:

• • Hospitals, specialists, or allied health professionals involved in your care

• • Insurance providers, for claims processing

• • Regulatory bodies, where required under Singapore healthcare legislation

• • Service providers who support our clinic operations, such as IT and administrative vendors, under confidentiality obligations

Where personal data is transferred outside Singapore, we take reasonable steps to ensure it receives a standard of protection comparable to that required under the PDPA.

Data Protection and Security

We adopt appropriate administrative, physical, and technical measures to protect personal data against unauthorised access, collection, use, disclosure, or similar risks. These measures may include restricted access controls, secure storage of physical and digital records, and regular reviews of our data protection practices. While we take reasonable care to safeguard personal data, no method of transmission or storage can be guaranteed as completely secure.

Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required under applicable healthcare recordkeeping regulations. Medical records are generally retained for the minimum period required by law, after which they are securely destroyed or anonymised.

Access and Correction Requests

You may request access to, or correction of, your personal data held by us. To make such a request, please contact our Data Protection Officer using the details below. We will respond within a reasonable timeframe and may verify your identity before processing your request. Certain requests may be declined where permitted under the PDPA, such as where disclosure could reasonably be expected to threaten the safety of another individual.

Cookies and Website Usage Data

Our website may use cookies and similar technologies to support functionality and understand general visitor patterns. You can adjust your browser settings to limit or block cookies, though this may affect certain website features. Our website may also use reCAPTCHA, and your use of this feature is subject to the Google Privacy Policy and Terms of Service.

Third-Party Links

Our website, including our articles section, may contain links to third-party websites for informational purposes. We are not responsible for the privacy practices or content of external sites, and we encourage you to review their respective privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after such changes constitutes acceptance of the revised Policy.

Contact Us

If you have questions, feedback, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

Advanced Hand, Wrist & Nerve Centre
Mount Elizabeth Novena Hospital
38 Irrawaddy Road, #07-42
Singapore 329563
Phone: +65 6592 5522
Email: [email protected]

For general information on personal data protection in Singapore, you may also refer to the Personal Data Protection Commission at pdpc.gov.sg.